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Privacy Policy

1. An overview of data protection

General information

The following information provides a clear overview of what happens with your personal data when you visit this website. Personal data is any data that can be used to personally identify you.

Data collection on this website

Who is the responsible party for data collection on this website (the "controller")?

Data on this website is processed by the operator. Full contact details are provided in the section “Information about the responsible party” below.

How do we collect your data?

We collect data you provide directly — for example, via contact forms or account registration. Additional data is collected automatically by our systems when you visit the site, such as browser type, IP address, and pages visited.

What do we use your information for?

Data is used to fulfil orders, respond to enquiries, improve website functionality, and where applicable for marketing purposes with your consent.

What rights do you have in relation to your information?

You have the right to obtain free information about the source, recipients, and purposes of your archived personal data at any time. You also have the right to request correction or deletion of this data. Please contact us at Info@dynamicnord.asia to exercise these rights.

Analysis tools and third-party tools

Your browsing patterns may be statistically analysed when you visit this website, primarily through analytics tools such as Google Analytics. Details are provided in the relevant sections below.

2. Hosting

External Hosting

This website is hosted externally. Personal data collected on this website is stored on the hosting provider's servers. This may include IP addresses, contact requests, metadata, communications, contract information, and other data generated during your visit.

Data processing

We have entered into a Data Processing Agreement (DPA) with our hosting provider, ensuring that personal data of our website visitors is processed only on our instructions and in accordance with applicable data protection laws.

Hosting Provider:
Vercel Inc.
340 Pine Street, 5th Floor
San Francisco, CA 94104
USA

3. General information and mandatory information

Data protection

DynamicNord Middle East, Asia & Africa takes the protection of your personal data very seriously. We treat your personal information confidentially and in accordance with applicable data protection legislation and this privacy policy.

Information about the responsible party (the "controller")

The data controller for this website is:

DynamicNord Middle East, Asia & Africa
Dubai Maritime City, Workshop W500B WS533
Dubai, United Arab Emirates

Phone: 04 553 8927
Mobile: 050 101 1837
E-mail: Info@dynamicnord.asia

Retention duration

Unless a more specific retention period is stated in this Privacy Policy, we will retain your personal data until the purpose for which it was collected no longer applies. If you assert a valid request for deletion or withdraw consent, your data will be deleted unless we have other legally permissible reasons for retaining it.

Legal basis for data processing

If you have consented to data processing, we process your personal data on the basis of your consent. You may withdraw consent at any time. Where processing is necessary for the performance of a contract, we process data on that basis. We may also process data to comply with legal obligations or based on our legitimate interests where these do not override your rights.

Data transfers outside the UAE

We may use tools or services from companies located outside the UAE. Where your data is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.

Withdrawing your consent to data processing

Many data processing activities on this website require your explicit consent. You may revoke any consent you have given at any time by contacting us at Info@dynamicnord.asia. The lawfulness of processing carried out before withdrawal is not affected.

Right to object to data processing

If data is processed on the basis of legitimate interests, you have the right to object at any time to the processing of your personal data on grounds relating to your particular situation.

Right to lodge a complaint

In the event of concerns about how your personal data is handled, you have the right to contact the relevant data protection authority in your jurisdiction.

Right to data portability

You have the right to request that we provide your data in a commonly used machine-readable format, or that we transfer it directly to another controller, where technically feasible.

Right to rectification and erasure

You have the right to request correction of inaccurate personal data and deletion of data that is no longer necessary for the purposes for which it was collected, subject to applicable legal obligations.

Right to restriction of processing

You have the right to request that we restrict the processing of your personal data in certain circumstances. You can contact us at any time at Info@dynamicnord.asia.

SSL / TLS encryption

For security reasons and to protect the transmission of confidential content — such as purchase orders or enquiries — this website uses SSL or TLS encryption. An encrypted connection is indicated by “https://” in your browser's address bar.

Encrypted payment transactions

Where payment information is required, all transactions are processed over encrypted connections. We do not store full card details on our servers.

Refusal of unsolicited e-mails

We object to the use of our published contact details for the purpose of sending unsolicited advertising or promotional materials.

4. Recording of data on this website

Cookies

Our website uses cookies — small data packages stored on your device. Some cookies are essential for the website to function; others are used for analytics or personalisation. You can configure your browser to notify you when cookies are placed or to refuse non-essential cookies.

Server log files

Our hosting provider automatically collects and stores information in server log files that your browser transmits to us. This includes your browser type and version, operating system, referrer URL, IP address, and time of the request. This data is used solely for technical administration and security purposes.

Contact form

Information submitted via our contact form is stored and used solely to process your enquiry and follow up if necessary. We do not pass this information to third parties without your consent.

Enquiries by e-mail or telephone

If you contact us by e-mail or telephone, your enquiry and any resulting personal data will be stored and used to process your request. This data is deleted once it is no longer required, subject to legal retention obligations.

5. Analysis tools and advertising

Google Tag Manager

We use Google Tag Manager (provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) to manage tracking and analytics scripts on our website. The Tag Manager itself does not collect personal data but facilitates the loading of other tools described below.

Google Analytics

This website uses Google Analytics (provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) to analyse website traffic and usage. Data collected includes IP address (anonymised), pages visited, session duration, and device information. This helps us improve the website experience.

IP anonymisation

We have enabled IP anonymisation in Google Analytics, meaning your IP address is truncated before processing and cannot be used to identify you individually.

Google Ads and Remarketing

We may use Google Ads and Google Remarketing to show relevant advertisements to users who have previously visited our website. These tools are provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Conversion Tracking

Google Conversion Tracking allows us to understand which ads lead to purchases or enquiries on our website. Data collected is anonymous and used only for advertising performance measurement.

Facebook Pixel and Conversion API

We use the Facebook Pixel and Facebook Conversion API (provided by Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland) to measure advertising effectiveness and reach relevant audiences.

6. Newsletter

Newsletter data

If you subscribe to our newsletter, we require your e-mail address and confirmation of your consent. You may unsubscribe at any time using the link included in every newsletter or by contacting us directly at Info@dynamicnord.asia.

Storage period

Your email address and subscription preferences are retained until you unsubscribe. Following unsubscription, your data is removed from our mailing list promptly.

Legal basis

Newsletter communications are sent on the basis of your consent. You may withdraw consent at any time by unsubscribing.

7. Plug-ins and Tools

YouTube

Our website may embed videos from YouTube (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). We use the privacy-enhanced mode, which means YouTube does not store information about visitors until they play a video.

Google Fonts (local embedding)

This website uses Google Fonts, which are locally installed on our server. No connection to Google's servers is made when loading these fonts.

Google reCAPTCHA

We use Google reCAPTCHA (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) to protect our forms from spam and abuse. It analyses user behaviour to distinguish between humans and bots.

8. eCommerce and payment service providers

Processing of Customer and Contract Data

We collect, process, and use personal customer and contract data for the purposes of fulfilling orders, managing customer accounts, and processing payments. Data is not passed to third parties except where necessary to fulfil the order (e.g., shipping carriers, payment processors) or where required by law.

Payment processors

Payment information is handled by our secure payment partners. We do not store full payment card details. For enquiries about payment data, please contact Info@dynamicnord.asia.

9. Contact

For all data protection enquiries, to exercise your rights, or to report a concern, please contact:

DynamicNord Middle East, Asia & Africa
Dubai Maritime City, Workshop W500B WS533
Dubai, United Arab Emirates

Phone: 04 553 8927
Mobile: 050 101 1837
E-mail: Info@dynamicnord.asia

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